Many computer problems thought to be hardware-related often turn out to be software or LAN problems. At the time of initial contact the technician will try to determine this. However, this may not always be possible.

If you request that Mitt Technology tries to resolve a software or LAN-related problem, you are required to provide the Mitt Technology technician with a Computer & Network Repair & Installation Service Waiver signed by your departmental manager, computer support coordinator (CSC), or owner of the company.

It is strongly recommended that this form be signed in advance of all work so that the Mitt Technology technician is able to resolve all problems in a timely and cost effective manner. This waiver form can be obtained online by clicking here or by call 630.479.1575 and requesting that a Computer & Network Repair & Installation Service Waiver be faxed over to you.

If the technician arrives to find a software or LAN network problem and a signed waiver form is not provided, the technician will not be able to proceed with work and the one-hour minimum charge of $85 will still apply.

Should the problem turn out to be a Wide Area Network (WAN) problem, Mitt Technology technician will offer to place a claim-call to our Wide Area Network (WAN) Services Department on behalf of the customer, but will not be able to proceed in trying to resolve the problem. As stated above, the technician will attempt to determine this during the initial phone call, but this may not always be possible. A one-hour minimum charge of $85 will still apply.

Please either click here to email us or call 630.479.1575 to schedule an appointment